Town88 Privacy Policy – Your Personal Data Protection

Town88 ("we", "our platform") is fully committed to protecting the privacy and personal data security of all users who access or use our services through the official website at town88.win. This Privacy Policy has been drafted in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and reflects best practices in user data management.

This Policy applies to all individuals who interact with the Town88 platform, including website visitors, prospective members, and active registered members. By using our platform, you acknowledge that you have read, understood, and agreed to how we handle your personal data as described in this document.

We collect various types of information depending on how you interact with the Town88 platform. Below is a summary of the data collected and the reasons for doing so:

Us do not collect sensitive data such as your medical information, religious beliefs, or political views. All data collection is strictly limited to the operational needs of the platform.

Every piece of data we collect is used for defined and legitimate purposes. town88 uses your personal data for the following purposes:

• Account Management: Creating, verifying, and managing your member account, including required KYC processes.
• Transaction Processing: Safely handling deposits, withdrawals, and all financial transactions in your account.
• Platform Security: Identifying and preventing fraud, unauthorized access, and system abuse.
• Customer Support: Efficiently handling your inquiries, complaints, and technical support requests.
• Legal Compliance: Meeting reporting and compliance requirements mandated by relevant regulatory authorities.
• Service Communications: Sending important notifications related to your account, security, and policy changes.
• Product Improvement: Analyzing usage patterns to improve game quality and the overall platform experience.
• Marketing (with consent): Sending promotional information and exclusive offers, only if you have given consent to receive them.

Town88 takes a highly cautious approach to sharing your personal data. We do not sell your personal data to any third party. However, we may share certain information in the following situations:

• Payment Service Providers: Information required to process financial transactions is shared with trusted payment processors bound by strict confidentiality agreements.
• Game Software Providers: Minimum technical data required for game operations is shared with our licensed game provider partners.
• KYC Service Providers: Identity verification documents are shared with certified third-party KYC services for verification purposes only.
• Statutory Authorities: We will disclose data where required by court order, law enforcement agency investigation, or regulatory compliance requirements.
• Protection of Our Rights: In cases of fraud, disputes, or legal proceedings, we may disclose relevant data to legal counsel or the relevant courts.

All third parties we work with are bound by data processing agreements that require them to handle your information with the same or higher level of protection that we apply.

Your data security is one of the biggest investments we make at town88. We implement multiple layers of technical and organizational protection to keep your data safe at all times:

• Data Encryption: All data communications use 256-bit SSL/TLS encryption. Sensitive data at rest is also encrypted using AES-256 standards.
• Access Control: Access to members' personal data is restricted to staff with a legitimate operational need only, supported by a comprehensive audit log system.
• Continuous Monitoring: Our security monitoring system operates 24 hours a day, 7 days a week to detect and respond to any suspicious activity.
• Two-Factor Authentication: Additional security layers are available for member accounts to prevent unauthorized access.
• Regular Security Testing: We conduct regular penetration testing and security audits carried out by independent cybersecurity experts.

Town88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use three main types of cookies:

• Essential Cookies: Required for basic website functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Helps us understand how visitors use our website so we can continue making improvements. This information is collected anonymously.
• Preference Cookies: Saving your preferences such as language, display settings, and personal preferences to enhance your experience on future visits.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the Town88 platform.

Under Malaysia's Personal Data Protection Act 2010, you have legally protected rights regarding the personal data we hold about you. These rights are as follows:

Town88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

• Active Account Data: Retained for the duration your account is active, plus the period required for legal compliance.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering regulations.
• Communication Logs: Retained for 2 years for dispute resolution and customer support purposes.
• Analytics Data: Anonymised data is retained for the period required for platform performance analysis.

Once the retention period expires, your data will be securely deleted or anonymised so that you can no longer be identified from it.

Town88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. All changes take effect immediately upon publication on this page.

When significant changes occur, we will notify you via:

• In-account notification upon your next login.
• Email notifications to the address registered in your account.
• Updates the "Last Updated" date at the top of this page.

Continued use of the town88 platform after any changes are published is considered your acceptance of the latest version of this Privacy Policy. We recommend reviewing this page periodically to stay informed.

If you have any questions, concerns, or complaints regarding how Town88 handles your personal data, we encourage you to contact us directly. Our data privacy team is ready to assist you.

You can reach us through the following channels:

• Live Chat: Available 24/7 directly within the town88 platform for fast responses.
• Support Email: [email protected] — we aim to respond within 1 business day.
• Help Centre: Visit the FAQ us for answers to frequently asked questions about privacy.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body in your country.